Refund Policy
We would rather you try the Service fully before paying. That is why every workspace starts with a 30-day free trial. This policy covers what happens after you subscribe.
1. Free trial
The 30-day trial is free and no payment is taken, so there is nothing to refund. You can stop at any time during the trial.
2. Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the month already paid. We do not refund partial months.
3. Annual plans
- If you cancel within 14 days of your first annual payment, we refund the full amount.
- After 14 days, the plan stays active until the end of the annual term, and the unused period is not refunded.
- If you move from annual to monthly, the change applies at your next renewal.
4. Removing users
Removing users reduces your bill from the next renewal. We do not refund for users removed part-way through a billing period.
5. Billing errors and outages
If you were charged in error, such as a duplicate payment or the wrong number of users, we refund the difference in full. If the Service is unavailable for a long period because of a fault on our side, we credit your account in proportion to the downtime.
6. How refunds are paid
Approved refunds go back to the original payment method within 7 to 10 business days. For INR invoices with GST, a credit note is issued along with the refund.
7. Asking for a refund
Send your request through the Connect with sales page with your workspace name and invoice number. We reply within two business days.